Effective Date: 16 January 2026
Growbabygrow respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We may collect the following information when you use our website or place an order:
- Full name and surname
- Contact details (email address, phone number)
- Delivery and billing address
- Payment-related information (processed securely via PayFast – we do not store card details)
- Order history
- Website usage data (cookies and analytics)
2. How We Use Your Information
Your information is used to:
- Process and fulfil orders
- Communicate with you about your order
- Provide customer support
- Improve our website and services
- Comply with legal and regulatory requirements
3. Payment Security
All payments are processed securely through PayFast, a trusted South African payment gateway. Growbabygrow does not store or have access to your card or banking details.
4. Sharing of Information
We do not sell or trade your personal information. Your data may only be shared with:
- Payment processors (PayFast)
- Courier or delivery partners
- Service providers necessary to operate our business
- Legal authorities if required by law
5. Cookies
Our website uses cookies to improve user experience and analyse website traffic. You may disable cookies in your browser settings, but some features of the website may not function correctly.
6. Data Security
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, or disclosure.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications
Requests can be sent to: natasha@growbabygrow.co.za
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.